Wilson Sporting Goods
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Wilson Sporting Goods Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilson Sporting Goods has 1.6 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Glove quality, Great products, Like theor products.
Cons: Bad customer service, Bad shipping, Expense.Recent recommendations regarding this business are as follows: "Great company", "Not recommended", "Tennis Warehouse", "Do not order from them!", "Stay Away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilson Sporting Goods has 1.6 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Glove quality, Great products, Like theor products.
Cons: Bad customer service, Bad shipping, Expense.Recent recommendations regarding this business are as follows: "Great company", "Not recommended", "Tennis Warehouse", "Do not order from them!", "Stay Away!".
Most users want Wilson Sporting Goods to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Wilson Sporting Goods Reviews
"Wilson classix sunset stand up golf bag yellow leather"
Hey I saved up money to buy the Wilson classix sunset golf bag. It is no longer available now. What a gorgeous golf bag. It's there any way to know if it will...
"Order wrong"
I never received inflated items. Had to call 3 times, email 7, and fill out to customer contact forms to get any resolution. Horrible customer service with no...
Milwaukee, Wisconsin
Order wrong
Santa Monica, California
Defective Merchandise
Wilson Representative:
[Re: defective football- requesting replacement- Barry ADLER]
I recently received this new Wilson 'Duke' ball as a gift. My intention was to collect NFL player's signatures on it.
Please note that the bladder is defective, thus it will not hold air.
Please replace it. Thank you ! Best,
Barry ADLER
1029 1/2 18th Street
Santa Monica, CA 90403-****
(310) 382-****
adlerbarry46@***.com
PS- I will promptly send you pics of the defective merchandise w/your e-reply
_____
Q-Does Wilson have a lifetime warranty?
A- Wilson products are covered by a manufacturer's Limited* Lifetime Warranty against defects and workmanship. Any product that is defective in either materials or workmanship will be repaired or replaced at the manufacturer's discretion.
I followed up with a Wilson Customer Service Rep.
He rejected my replacement request b/c I did not have a receipt. I explained that I never received one as I received the football as a gift. The conversation went in circles.
So, I requested to speak with a supervisor. Rep denied my request to do so
Santa Monica, California
Defective Merchandise
Wilson Representative:
[Re: defective football- requesting replacement- Barry ADLER]
I recently received this new Wilson 'Duke' ball as a gift. My intention was to collect NFL player's signatures on it.
Please note that the bladder is defective, thus it will not hold air.
Please replace it. Thank you !
Best,
Barry ADLER
1029 1/2 18th Street
Santa Monica, CA 90403-****
(310) 382-****
adlerbarry46@***.com
PS- I will promptly send you pics of the defective merchandise w/your e-reply
_____
Q-Does Wilson have a lifetime warranty?
A- Wilson products are covered by a manufacturer's Limited* Lifetime Warranty against defects and workmanship. Any product that is defective in either materials or workmanship will be repaired or replaced at the manufacturer's discretion.
Bad Customer Service
- Bad customer service
Preferred solution: Help with at least getting the yellow lace or info to a repair shop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Checking on order placed paid on February 23
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order won't go through
Preferred solution: Deliver product or service ordered
Detroit, Michigan
Poor customer service
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hazlet, New Jersey
Wilson classix sunset stand up golf bag yellow leather
User's recommendation: Great company
San Francisco, California
WARNING!!! You can get charged online and then not get confirmation and you're doomed!
User's recommendation: Tennis Warehouse
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Check o order
Preferred solution: A update on my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orangeville, Ontario
Defective basketball
- Normally excellent products
- Defective basketball
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Service. Only wish I could give a Zero
Preferred solution: Full refund
User's recommendation: Run away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cambridge, Massachusetts
Order Delay and Refusal to Cancel
I ordered 2 Wilson Pro Staff RF97 V13 racquets which were to be strung and after continuously checking a tracking number they sent via email (advising that the order was on its way), I am yet to get a delivery date for the items. I contacted customer service 3 times; the 1st occasion the rep said the order was shipped out to UPS and the delivery date will update within 24hrs (two days later no update), the 2nd rep said there were having delays and strung racquets can take up to 5 days (5 days passed no update), the 3rd rep told me that the order is gonna take 3-4 weeks to process so I kindly asked him to cancel the order and refund my money.
He said that's not possible- so I asked for him to connect me to a supervisor or manager, he said he cant do that, I asked him to have a supervisor contact me, he said he cant do that either- so pretty much Wilson (a company I thought was reputable before this encounter) expects me to just accept their delays of up to a month after getting paid for an order without any recourse.
Yeah I just called my bank and filed a dispute! FOH with that.
User's recommendation: Stay Away!!!!!!!
Atlanta, Georgia
Defective racket
Hattiesburg, Mississippi
Livid
I have the same issue.
They bought my contract from a company that I never renewed with.
My system stopped working around late 2020 & early 2021.
I tried reaching them because they were still charging my card.
On hold for hours every time.
Card eventually expired. They then began sending me a bill.
They called to collect payment & shared they owe me for the months they drafted monies from my card when system wasnt working.
They never could transfer me.. said I needed to call.
Never no contactsleft on hold always.
Even sent chats no responses.
Now theyve sent me to collections that could damage my credit score.
Im livid I need to know what to do
Thanks
LeShun
Fort Worth, Texas
Terrible Customer Support
Wilson has terrible customer service. I ordered a racket and never received a receipt or confirmation.
My credit card was charged though. I followed up and they said they couldn't find my order and it doesn't exist, only to have them come up with an order number a few hours later. It had been over 10 days since the original order and they told me the order was still being processed (lead times had gone up from 3-5 days to 8-10). My order number was not searchable on the website.
After another few days and no updates, I reached out again. Somehow still processing and no estimated completion date. Reached out once again today (20+ days from original order date) to be told lead time is 8-10 days. I told them I had been waiting over 20 days to which they responded that they conferred with the warehouse and my lead time would be another week and a half at best.
That is now a MONTH! I still don't have a searchable order number btw and they won't process a refund or cancel my order.
User's recommendation: Do not order from them!
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Same thing happened to me. I bought two items and only received 1 item.
1 tracking number, I assume I would get 2 items in 1 box.
Nope, only got one item. I would not recommend.